I have received a utility disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?

We recommend that you make your payment at the Municipal Center at 222 First Street, by use of cash, check, or debit card. We will be able to post the payment to the account immediately and remove you from the disconnect list. Payments of this type must be made prior to the final payment due date listed on the disconnect notice. Additionally, you can make an electronic payment online or by phone (844) 272-9468 Entity Code 100199. Once payment has been made, you should contact an account representative at (270) 831-1200 with your payment confirmation number to prevent your service from being disconnected or to re-establish service if it has already been disconnected. The electronic payment must cover the entire past due amount. Additional reconnection fees may apply.

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1. For what bills or invoices do you accept electronic payments?
2. How can I get more information about electronic payments?
3. How do I make a payment by telephone?
4. How will my payment be confirmed?
5. I have received a utility disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?
6. Is the City of Henderson getting any part of the convenience fee?
7. What information will I need to make an electronic payment?
8. What is the amount of the convenience fee?
9. Why is a convenience fee required?
10. What is an automatic bank draft and how do I sign up for this payment plan to pay my utility bill?